We’re here to make things right 🤍

At Passionair Clothing, every order matters to us. We carefully pack and ship each piece, but if something doesn’t go as planned, this policy explains how cancellations, returns, exchanges, and refunds work — simply and honestly.

Order Cancellation

We understand that sometimes plans change.

• Orders can be cancelled only before they are shipped or dispatched

• Once an order is shipped, it cannot be cancelled

• To request a cancellation, please contact us as soon as possible with your order number

If your order is successfully cancelled:

• A refund will be processed to the original payment method

• Refunds are usually completed within 7–10 working days

Passionair Clothing reserves the right to cancel an order in cases of stock unavailability, pricing errors, or suspicious activity. In such cases, a full refund will be issued.

When You Can Request a Return

You can request a return if:

• Your order arrives damaged or defective

• You receive the wrong item or wrong size due to an error from our side

Please contact us within 48 hours of delivery with clear images or a short video of the product.

When Returns Aren’t Possible

Returns may not be accepted if:

• The product has been worn, washed, altered, or used

• Original tags, labels, or packaging are missing

• The request is raised after 48 hours of delivery

• The product was purchased during a sale, clearance, or discount

• The issue is related to personal preference or change of mind

• Damage occurred due to improper use or care

These rules help us maintain quality and hygiene standards 🤍

Exchanges (Subject to Availability)

If your return request is approved, we may offer an exchange, depending on stock availability.

Exchanges are generally provided for:

• Damaged or defective products

• Incorrect items sent by us

Size or design exchanges depend on availability and cannot be guaranteed.

How Refunds Work

Once we receive and inspect the returned product:

• Refunds are processed within 7–10 working days

• The refund amount is credited to the original payment method

• Shipping and handling charges (if any) are non-refundable

You’ll be informed once the refund is initiated.

How to Raise a Request

To make things easy:

1. Contact us within 48 hours of delivery

2. Share your order number and issue details

3. Attach clear photos or a short video

Our team will review your request and guide you through the next steps.

Return Pickup & Shipping

Return pickup depends on your location and courier service availability.

If reverse pickup is not possible, you may be asked to ship the product back to us. Clear instructions will be shared to avoid any confusion.

Please Pack with Care

When returning a product:

• Use secure packaging

• Ensure the item is unused and unwashed

• Include original tags and packaging

We are not responsible for damage caused during return shipping due to improper packaging.

Our Final Review

All cancellation, return, exchange, and refund requests are reviewed carefully.

The final decision rests with Passionair Clothing to ensure fairness and quality control

Need Help?

Questions or concerns? We’re always here 🤍

Reach out via our Contact Us page or official support channels.

Thank you for choosing Passionair Clothing.

Your trust truly means everything to us ✨

Return/Exchange Policy